Terms of Use

Effective Date: July 24, 2026 Last Updated: July 24, 2026

These Terms of Use (“Terms”) govern your access to and use of Pelva (“Pelva,” the “App,” the “Service,” or “Services”), the website located at https://pelva.fit, and any related content, subscriptions, features, products, pages, quizzes, landing pages, web paywalls, and services provided by lvlgroup LLC (“Company,” “we,” “us,” or “our”).

Company Information: lvlgroup LLC 30 N Gould St Ste R Sheridan, WY 82801 United States Email: support@lvl-group.net

By downloading, accessing, purchasing, subscribing to, or using Pelva, you agree to these Terms. If you do not agree, do not use Pelva.

1. Eligibility

You must be at least 18 years old to use Pelva.

By using Pelva, you represent and warrant that:

You are 18 years of age or older;
You have the legal capacity to enter into these Terms;
You will use the Service only for lawful purposes;
You will comply with these Terms and all applicable laws.

Pelva is not intended for minors.

2. Description of the Service

Pelva is a wellness, fitness, habit-building, pelvic floor training, lifestyle, education, journaling, and AI-assisted self-improvement app designed for adult users.

The App may include:

Kegel and pelvic floor training;
Exercise programs;
Breathing and relaxation practices;
Habit challenges;
Progress tracking;
Journaling;
Educational articles and insights;
AI Coach features;
Subscription-based premium content;
One-time purchase content;
Push notifications;
Web onboarding, quizzes, and paywalls.

Features may change over time. We may add, remove, suspend, or modify features at our discretion.

3. Medical Disclaimer

Pelva does not provide medical advice, diagnosis, treatment, therapy, or healthcare services.

The App is provided for general informational, educational, fitness, wellness, and lifestyle purposes only. The App is not intended to diagnose, treat, cure, or prevent any disease, disorder, dysfunction, injury, or medical condition.

You should consult a qualified healthcare provider before starting any exercise, pelvic floor training, breathing, wellness, sexual wellness, or lifestyle program, especially if you:

Have any medical condition;
Have pain or discomfort;
Have pelvic, urinary, gynecological, obstetric, sexual, cardiovascular, neurological, or musculoskeletal concerns;
Have had recent surgery;
Are taking medication;
Are under medical care;
Are unsure whether exercises are safe for you.

Stop using the relevant feature immediately and seek medical advice if you experience pain, dizziness, discomfort, shortness of breath, emotional distress, or any unusual symptoms.

No doctor-patient, therapist-patient, coach-client, or healthcare provider relationship is created by your use of Pelva.

4. Emergency Disclaimer

Pelva is not intended for emergencies.

If you believe you may have a medical emergency, mental health crisis, or safety emergency, call emergency services or contact a qualified professional immediately.

Do not rely on Pelva, AI Coach, content, push notifications, exercises, or recommendations in emergency situations.

5. AI Coach Disclaimer

Pelva may include AI-powered features, including AI Coach, chat-style responses, summaries, insights, or personalized suggestions.

AI-generated content may be inaccurate, incomplete, outdated, inappropriate, or unsuitable for your specific circumstances.

AI Coach is not a doctor, therapist, medical professional, licensed coach, psychologist, or healthcare provider. It does not provide medical, psychological, legal, financial, or professional advice.

You are responsible for evaluating AI responses and deciding whether to follow any general suggestions. Do not rely on AI Coach for diagnosis, treatment, medication decisions, urgent situations, or decisions that require a licensed professional.

We may limit, modify, suspend, or remove AI features at any time.

6. User Account

You may need to create an account to use some features.

You may register using:

Email;
Apple ID;
Other supported third-party login methods.

You are responsible for:

Providing accurate information;
Maintaining the confidentiality of your login credentials;
All activity under your account;
Promptly notifying us of unauthorized access.

We may suspend or terminate your account if we believe you violated these Terms, created risk, misused the Service, or engaged in fraudulent or unlawful activity.

7. Privacy

Your use of Pelva is also governed by our Privacy Policy, available at:

https://pelva.fit/privacy

By using Pelva, you acknowledge that we collect, use, and process information as described in the Privacy Policy.

8. Subscriptions and Paid Features

Pelva may offer free features, premium subscriptions, trials, one-time purchases, and other paid content.

Premium features may include, but are not limited to:

Full training plans;
Advanced progress tracking;
AI Coach;
Premium exercises;
Premium articles and insights;
Habit challenges;
Special programs;
Other digital content.

The availability, pricing, duration, and content of subscriptions may vary by country, platform, offer, test group, or time.

9. Auto-Renewable Subscriptions

If you purchase an auto-renewable subscription through Apple App Store or another platform, your subscription will automatically renew unless you cancel it before the renewal date according to the platform’s rules.

For Apple App Store purchases:

Payment is charged to your Apple ID account at confirmation of purchase;
Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period, or as otherwise specified by Apple;
Your account may be charged for renewal within 24 hours before the end of the current period;
You can manage and cancel subscriptions in your Apple Account settings;
Deleting the App does not cancel your subscription;
We do not control Apple’s billing, renewal, cancellation, or refund process.

Subscription terms displayed at purchase will control the price, duration, trial terms, and renewal conditions.

10. Free Trials and Promotional Offers

We may offer free trials, introductory pricing, discounts, or promotional offers.

Trial availability and duration may vary. Unless canceled before the trial ends, a trial may automatically convert into a paid subscription.

Only one trial or promotional offer may be available per user unless otherwise stated.

We may modify, withdraw, or limit promotional offers at any time, subject to applicable law and platform rules.

11. Refunds

Purchases made through Apple App Store are subject to Apple’s refund policies and processes.

We generally cannot issue refunds directly for purchases processed by Apple. To request a refund for an Apple purchase, you must contact Apple or use Apple’s refund tools.

Where purchases are made through other platforms or payment processors, refund eligibility may depend on the applicable platform terms and applicable law.

12. Restore Purchases

If supported, you may use “Restore Purchases” in the App to restore eligible purchases made through the same platform account.

Restoration may not work if you are using a different Apple ID, different platform account, or if the purchase is no longer valid.

13. License to Use the App

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download, access, and use Pelva for your personal, non-commercial use.

You may not:

Copy, modify, or distribute the App;
Reverse engineer or attempt to extract source code;
Sell, rent, lease, sublicense, or commercially exploit the App;
Use the App for unlawful purposes;
Interfere with the App’s operation;
Circumvent subscriptions, paywalls, or access controls;
Use automated systems to access the App;
Misuse AI Coach or other features.

14. Apple App Store Terms

If you download Pelva from Apple App Store, you acknowledge and agree that:

These Terms are between you and lvlgroup LLC, not Apple;
Apple is not responsible for the App or its content;
Apple has no obligation to provide maintenance or support for the App;
Apple is not responsible for any claims relating to the App;
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you;
Your use of the App must comply with Apple’s applicable App Store terms and usage rules.

If we do not provide a custom end user license agreement in a particular country or region, Apple’s standard EULA may apply as permitted by Apple.

15. User Content

Pelva may allow you to submit, create, store, or share content, including journal entries, messages, notes, preferences, feedback, images, or other information (“User Content”).

You retain ownership of your User Content. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, process, display, reproduce, and use your User Content only as reasonably necessary to operate, improve, personalize, secure, and provide the Services.

You represent that you have the rights necessary to submit your User Content and that it does not violate any law or third-party rights.

You are solely responsible for your User Content.

16. Prohibited Conduct

You agree not to:

Use Pelva if you are under 18;
Use Pelva for medical emergencies;
Treat Pelva as a substitute for professional medical advice;
Upload unlawful, harmful, abusive, threatening, defamatory, obscene, or infringing content;
Harass, abuse, or harm others;
Attempt to gain unauthorized access to the Service;
Interfere with security features;
Attempt to bypass paywalls or subscription controls;
Use bots, scrapers, or automated tools without permission;
Copy or resell content;
Misrepresent your identity;
Use the Service for illegal or harmful purposes;
Input information into AI Coach that you are not authorized to share.

17. Intellectual Property

Pelva, including its design, software, trademarks, logos, content, exercises, programs, text, graphics, videos, animations, audio, paywalls, and other materials, is owned by lvlgroup LLC or its licensors and is protected by intellectual property laws.

You may not use our name, logo, brand, content, or materials without our written permission.

18. Feedback

If you provide feedback, ideas, suggestions, or recommendations, you grant us the right to use them without restriction or compensation to you.

19. Third-Party Services

Pelva may integrate with or rely on third-party services, including analytics, subscription management, AI providers, authentication providers, hosting services, push notification services, and app store platforms.

We are not responsible for third-party services, terms, policies, actions, or failures.

Your use of third-party services may be governed by their own terms and privacy policies.

20. Availability and Changes

We may modify, suspend, discontinue, or restrict any part of Pelva at any time, with or without notice.

We do not guarantee that the App will always be available, uninterrupted, secure, or error-free.

Some features may depend on internet access, device compatibility, subscription status, third-party providers, or regional availability.

21. Results Disclaimer

Individual results vary.

We do not guarantee any specific physical, wellness, sexual wellness, fitness, emotional, lifestyle, or health outcome from using Pelva.

Your results may depend on many factors, including consistency, physical condition, lifestyle, sleep, stress, medical conditions, and other individual factors.

Testimonials, examples, statistics, or marketing claims do not guarantee that you will experience the same results.

22. Disclaimer of Warranties

To the fullest extent permitted by law, Pelva is provided on an “as is” and “as available” basis.

We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and reliability.

We do not warrant that:

The App will meet your expectations;
The App will be uninterrupted or error-free;
Content will be accurate or complete;
AI responses will be correct;
Any particular result will occur;
Defects will be corrected.

23. Limitation of Liability

To the fullest extent permitted by law, lvlgroup LLC and its owners, officers, employees, contractors, agents, affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, data, goodwill, health-related outcomes, or business opportunities.

To the fullest extent permitted by law, our total liability for any claim related to Pelva will not exceed the amount you paid to us for the Service during the three months before the claim arose, or one hundred U.S. dollars, whichever is greater.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

24. Indemnification

You agree to indemnify and hold harmless lvlgroup LLC and its owners, officers, employees, contractors, agents, affiliates, licensors, and service providers from any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from:

Your use of Pelva;
Your violation of these Terms;
Your User Content;
Your violation of law;
Your misuse of health, wellness, exercise, AI, or subscription features;
Your infringement of third-party rights.

25. Termination

You may stop using Pelva at any time.

We may suspend or terminate your access if:

You violate these Terms;
You create legal or security risk;
You misuse the Service;
Required by law;
We discontinue the Service.

Termination does not automatically cancel subscriptions purchased through Apple or other platforms. You must cancel subscriptions through the platform where the purchase was made.

26. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles, unless applicable consumer protection laws require otherwise.

27. Dispute Resolution

Before filing a claim, you agree to contact us at support@lvl-group.net and attempt to resolve the dispute informally.

If a dispute cannot be resolved informally, it will be handled in the courts located in Wyoming, United States, unless applicable law provides otherwise.

Nothing in these Terms limits rights you may have under applicable consumer protection laws.

28. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted in the App or on our website with a new “Last Updated” date.

Your continued use of Pelva after the updated Terms become effective means you accept the updated Terms.

If you do not agree to updated Terms, you must stop using Pelva and cancel any active subscription.

29. Contact Information

If you have questions about these Terms, contact us at:

lvlgroup LLC 30 N Gould St Ste R Sheridan, WY 82801 United States Email: support@lvl-group.net Website: https://pelva.fit